And Why Belief Is the Deepest Form of Connection. Every brand wants loyalty, but few understand what truly creates it. It’s not product features, nor perfectly optimized campaigns. What holds people to a brand through trends, through change, through doubt, is belief. A belief is not a tagline. It’s not a marketing line polished by committee. Belief is the underlying conviction that gives a brand meaning. It’s what people feel before they rationalize, choose, or buy.

If you look at marketing budgets, social listening dashboards, or brand strategy decks, one thing is clear: The industry is obsessed with Gen Z. Every mood, micro-trend, aesthetic shift, and treat-based behavior is analyzed in real time. But here’s the part no one wants to say out loud: Gen Z may shape the algorithm, but women 35+ shape the economy.

Heatual began not as a business idea, but as a feeling — a need for grounding, connection, and nervous-system repair in a world built on speed. Founder Lia Ottoni experienced firsthand how heat therapy brought her presence, clarity, and community.

In this conversation, Lia shares the vision, the cultural insight, and the regenerative approach that shaped Heatual from the inside out.

In every leadership trajectory, there comes a moment when outward signals of success are strong — rising revenue, industry recognition, positive press — yet a deeper misalignment becomes impossible to ignore. The metrics look good, but the foundation does not feel stable. This is often the point at which ego quietly takes the lead.

Say “everything is energy” in a boardroom and you’ll probably lose half the room.

But say, “When your purpose, values, and daily decisions are aligned, your brand becomes easier to trust, remember, and talk about”—and suddenly we’re back in very familiar territory: reputation, loyalty, and earned media.

This is what I mean when I say brands are energy.

Have you ever thought of someone—and they text you moments later? Or stumbled into the perfect opportunity without planning for it? That sudden twist of luck, that “right place, right time” magic—that’s serendipity.

After 20 years in corporate and advertising, in 2019, my heart collapsed. I found myself at the lowest point of my life—depressed, sad, and with no hope for the future. It was the year before the pandemic, but I already felt crushed, drained of life.

As an Aries, known for resilience and fire, I had never imagined myself lying in bed, contemplating ending it all. Even having two kids and being the breadwinner of my family didn’t give me the will to stand up and keep going.

At Netra CRB, we believe the future of business is not just about sustaining what exists but actively regenerating systems—restoring balance, fostering innovation, and creating long-term prosperity.